​In May 2018, the General Data Protection Regulation (GDPR) came into effect. GDPR is new regulation in EU law on data protection and privacy for all all individuals within the European Union.

CAYP Psychology keeps confidential records and statistics about the people who use the service. All records are kept securely and are only seen by CAYP Psychology personnel. These records are subject to GDPR (2018). Some of the information we may collect is classified as 'personal data', and we can only use such data where we have your explicit consent. Your personal and sensitive data will only be used in order to provide the service to you and for managing and quality assuring the service. Records are kept for a period of 5 years and are then destroyed.  The details of where your information is stored is detailed in CAYP Psychology's 'Terms and Conditions', which will be shared when we begin our work together.

CAYP Psychology recognises that the people who use our service may wish to exercise their rights under GDPR to ask about, review, obtain and erase the information held about them. The details of these rights are outlined in CAYP Psychology's 'Terms and Conditions', which will be shared when we begin our work together.

CAYP Psychology is an independent and confidential form of support. We hold information about the people we work with and the work we do together  in confidence. This means that we will not normally share your name or any information about you to anyone outside of CAYP Psychology. However, there are exceptional cases where CAYP Psychology might ethically or legally have to give information to relevant authorities, for example if we had reason to believe that someone, especially a child, is at serious risk of harm or to prevent a miscarriage of justice. We will discuss any proposed disclosure with you unless we believe that to do so could increase the level of risk to you or to someone else.

Mobile phones
Please switch off your mobile phone during your work with CAYP Psychology as it can create an unhelpful distraction and interruption.

Unauthorised electronic recording
In order for us to work safely and effectively together, it is important that the privacy of the work is respected. Please do not attempt to record your meetings using any device or app. If it is found that recordings have been made covertly, services for the individual responsible will be discontinued immediately and CAYP Psychology reserves the right to seek legal advice regarding possible further action.

Marketing and Mailing Lists
Your details will not be sent or sold to any third party company or organisation, as your details remain entirely confidential with CAYP Psychology.

As of October 2018, CAYP Psychology does not have any mailing lists and there are no plans to develop any mailing lists. Should mailing lists become a feature of CAYP Psychology in future, you will only be included with your explicit consent.

If you have any constructive feedback about the service you received at CAYP Psychology, or you are not satisfied with your experience, please do inform us. It is possible that we can resolve your concerns or complaints, but if you wish to take things further, CAYP Psychology's staff are regulated by the Health and Care Professions Council (HCPC), who can be contacted via their website: http://www.hpc-uk.org/complaints/ 

CAYP Psychology welcomes feedback and if you make a complaint, we will always take it seriously as it allows us to improve the service we offer.

CAYP Psychology also welcomes reviews of our service. We have an outstanding feedback record, and this can be viewed via our Google page.

Our Privacy Policies
The General Data Protection Regulation (GDPR; 2018) 


Feedback, Complaints and Compliments


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