We take your privacy seriously.

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Privacy Policy

CAYP Psychology keeps confidential records and statistics about the people who use the service. We collect anonymous information about who looks at our website, who contacts us via our Live Chat and via our telephone number. We don’t know any names or addresses unless you provide these, but we can see your approximate location (e.g., Bury, Gosforth, Tonbridge, Ayr, Burton-upon-Trent or Aigburth) and how you got in touch.

All our records are kept securely, and are only seen by CAYP Psychology staff

These records are subject to the General Data Protection Regulation (GDPR)

Some of this information is classified as ‘personal data’, and can can only use such data where we have your explicit consent. If you haven’t been asked about us using your data, we won’t be using it.

The details of where your information is stored is detailed in our ‘Terms and Conditions’, which will be shared when we begin our work together. ​

We recognise that you may wish to exercise your rights under GDPR to ask about, review, obtain and erase the information held about your or your child. The details of these rights are outlined in detail in our ‘Terms and Conditions’, which will be shared when we begin our work together.

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Confidentiality and Privacy

CAYP Psychology is an independent and confidential form of support. We hold information about the people we work with and the work we do together in confidence. This means that we will not normally share your name or any information about you to anyone outside of CAYP Psychology, not even with your GP, school or other services.

However, there are exceptional cases where CAYP Psychology might ethically or legally have to give information to relevant authorities. For example, if we had reason to believe that someone, especially a child, is at risk of harm, or to prevent a miscarriage of justice. 

We will discuss any proposed disclosure with you unless we believe that to do so could increase the level of risk to you or to someone else.

We do offer online appointments, which should take place in a private setting in order to ensure confidentiality. Our online sessions will take place via Zoom video conferencing, using the appropriate levels of encryption and password protection. However, the nature of working online means that we are not able to guarantee complete confidentiality under all circumstances.

Further information about online security in the UK can be found on the Information Commissioners Office website: https://ico.org.uk/for-the-public/online/


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Mobile Phones and Recording

Please switch off or silence your mobile phone during your work with CAYP Psychology, as it can create an unhelpful distraction and interruption.

In order for us to work safely and effectively together, it is important that the privacy of the work is respected. Please do not attempt to record your meetings using any device or app. If it is found that recordings have been made covertly, services for the individual responsible will be discontinued immediately and CAYP Psychology reserves the right to seek legal advice regarding possible further action.

CAYP Psychology will not record any sessions, other than routine note taking by the practitioner, and/or unless explicitly agreed. These notes will form part of a clinical record and stored safely on our practice management software. These notes will not be shared with anyone outside of CAYP Psychology, unless explicitly agreed.

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Marketing and Privacy

Your details will not be sent or sold to any third party company or organisation, as your details remain entirely confidential with CAYP Psychology.

CAYP Psychology does not have any mailing lists and there are no plans to develop any mailing lists. Should mailing lists become a feature of CAYP Psychology in future, you will only be included with your explicit consent.

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Feedback, Complaints and Compliments

If you have any constructive feedback about the service you received at CAYP Psychology, or you are not satisfied with your experience, please do inform us. It is possible that we can resolve your concerns or complaints, but if you wish to take things further, CAYP Psychology’s staff are regulated by the Health and Care Professions Council (HCPC), who can be contacted via their website: https://www.hcpc-uk.org/concerns/raising-concerns/. CAYP Psychology is also registered and regulated by the Information Commissioner’s Office, and we are obliged to protect your personal information. If yo uhave any concerns with your personal data, you can contact the ICO: https://ico.org.uk/make-a-complaint/

CAYP Psychology welcomes feedback and if you make a complaint, we will always take it seriously as it allows us to improve the service we offer.

CAYP Psychology also welcomes reviews of our service. We have an outstanding feedback record: You are welcome to leave us a review at https://g.page/CAYPpsychology/review (Google) or https://uk.trustpilot.com/review/cayp-psychology.com (Trustpilot). We are also a climate positive company, and have pledged that for every appointment we offer, we plant 1 tree. For every review we receive, we offset 1 tonne of CO2 and plant 50 trees (https://ecologi.com/cayppsychology).