CAYP Psychology keeps confidential records and statistics about the people who use the service. We collect anonymous information about who looks at our website, who contacts us via our Live Chat and via our telephone number. We don’t know any names or addresses unless you provide these, but we can see your approximate location, and how you got in touch.

All our records are kept securely, and are only seen by CAYP Psychology staff

These records are subject to the General Data Protection Regulation (GDPR)

Some of this information is classified as ‘personal data’, and can can only use such data where we have your explicit consent. If you haven’t been asked about us using your data, we won’t be using it.

The details of where your information is stored is detailed in our ‘Terms and Conditions’, which will be shared when we begin our work together. ​

We recognise that you may wish to exercise your rights under GDPR to ask about, review, obtain and erase the information held about your or your child. The details of these rights are outlined in detail in our ‘Terms and Conditions’, which will be shared when we begin our work together.

CAYP Psychology is an independent and confidential form of support. We hold information about the people we work with and the work we do together in confidence. This means that we will not normally share your name or any information about you to anyone outside of CAYP Psychology, not even with your GP, school or other services.

However, there are exceptional cases where CAYP Psychology might ethically or legally have to give information to relevant authorities. For example, if we had reason to believe that someone, especially a child, is at risk of harm, or to prevent a miscarriage of justice. 

We will discuss any proposed disclosure with you unless we believe that to do so could increase the level of risk to you or to someone else.

We do offer online appointments, which should take place in a private setting in order to ensure confidentiality. Our online sessions will take place via Zoom video conferencing, using the appropriate levels of encryption and password protection. However, the nature of working online means that we are not able to guarantee complete confidentiality under all circumstances.

Further information about online security in the UK can be found on the Information Commissioners Office website: https://ico.org.uk/for-the-public/online/

Please switch off or silence your mobile phone during your work with CAYP Psychology, as it can create an unhelpful distraction and interruption.

In order for us to work safely and effectively together, it is important that the privacy of the work is respected. Please do not attempt to record your meetings using any device or app. If it is found that recordings have been made covertly, services for the individual responsible will be discontinued immediately and CAYP Psychology reserves the right to seek legal advice regarding possible further action.

CAYP Psychology will not record any sessions, other than routine note taking by the practitioner, and/or unless explicitly agreed. These notes will form part of a clinical record and stored safely on our practice management software. These notes will not be shared with anyone outside of CAYP Psychology, unless explicitly agreed.

CAYP Psychology do not sell your data to any third parties. Any personal information we obtain from you (e.g., email addresses, phone numbers) is kept private and secure within our GDPR-compliant software.

CAYP Psychology runs a WhatsApp newsletter. This newsletter requires an explicit opt-in from you, and once you have opted-in, your data is kept private and secure within our GDPR-compliant software.

If you have any constructive feedback about the service you received at CAYP Psychology, or you are not satisfied with your experience, please do inform us. It is possible that we can resolve your concerns or complaints, but if you wish to take things further, CAYP Psychology’s staff are regulated by the Health and Care Professions Council (HCPC), who can be contacted via their website: https://www.hcpc-uk.org/concerns/raising-concerns/. CAYP Psychology is also registered and regulated by the Information Commissioner’s Office, and we are obliged to protect your personal information. If you have any concerns with your personal data, you can contact the ICO: https://ico.org.uk/make-a-complaint/

CAYP Psychology welcomes feedback and if you make a complaint, we will always take it seriously as it allows us to improve the service we offer.

CAYP Psychology also welcomes reviews of our service. We have an outstanding feedback record: You are welcome to leave us a review at https://g.page/CAYPpsychology/review (Google) or https://uk.trustpilot.com/review/cayp-psychology.com (Trustpilot). 

When you visit our website, we use Cookies.

Cookies are small text files that websites can place on your device (computer, tablet, or mobile phone) when you visit them. They are used to store information about your visit, such as your preferences, settings, and browsing history. This information can then be used to improve your experience on the website and make it more personalised

We use the following types of cookies on our website:

• Essential cookies: Necessary for the website to function properly. They allow you to navigate and use the features of the website, such as accessing secure
  areas and remembering your login details.
• Performance cookies: Collect information about how you use the website, such as the pages you visit and the links you click. This information is used to improve the website and make it more user-friendly.
• Functionality cookies: Allow the website to remember your preferences and settings, such as your language preference and location. This means you don’t have to re-enter these details each time you visit the website.
• Targeting/advertising cookies: Used to deliver advertisements that are more relevant to you and your interests. They track your browsing activity across different websites and build a profile of your online behaviour.

By using our website, you consent to the use of essential cookies. For non-essential cookies, including targeting/advertising cookies, we seek your explicit consent before storing them on your device.

You can control cookies in your web browser settings. You can choose to block all cookies, only allow certain cookies, or delete cookies after you have finished browsing. Please note that blocking all cookies may prevent you from accessing some parts of our website.

We retain cookie data for 12 months. You can find more information about our data retention practices in our detailed terms and conditions if you proceed with appointments with us.

We may update this cookie policy from time to time to reflect changes in our practices and legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, obtain your
explicit consent for the use of non-essential cookies.

If you have any questions about this cookie policy or CAYP Psychology’s practices, please contact us at:

CAYP Psychology
122 Bury New Road, Whitefield,
Manchester, M45 6AD, UK
Phone: 0333 242 0824
E-mail: enquiries@cayp-psychology.com

CAYP Psychology uses AI!

If you interact with us via WhatsApp or LiveChat, or send an email to us, it is very likely that your message has been viewed by AI. We use advanced AI technologies from leading providers to enhance your experience and deliver valuable information. We use AI for text generation, language translation, creative content creation, and informative question answering. We use AI to help provide instant responses to common customer support enquiries and to improve productivity, efficiency and accuracy. 

Our AI technologies have provided assurances that they are fully compliant with ISO 27001 v2022 for information security management systems, and are SOC II Type 1 certified, demonstrating robust internal controls for security and data protection. Our technologies have had third-party auditor verification to ensure adherence to these standards, and they employ industry best practices for data security and privacy.

CAYP Psychology is committed to using AI responsibly and ethically. With AI, we prioritize transparency (we are clear about the use of AI), accuracy (we strive to ensure that AI-provided information is accurate and reliable), and fairness (we aim to avoid bias and discrimination in AI-powered systems).

We continuously evaluate and improve our AI practices to align with the highest ethical standards.